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FREQUENTLY ASKED QUESTIONS
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Frequently asked questions
HOSTING QUESTIONS
What is Hosting?
Is Hosting included in my package?
Hosting is not included in your custom package. Wix, Shopify and squarespave include hosting in their packages.
Do I need to pay for it?
How much is Hosting?
Hosting varies from $5.99-$10.99 depending on if you pay monthly or annually. We also assist you on obtaining $12 hosting for your first year for extra value. Our goal is to save you money, especially when first starting out.
PROCESS QUESTIONS
How long does the design process take?
How does the project process work?
What if I don't like my design?
Do I get revisions?
Absolutely! Each project includes a specific amount of revision rounds. please view your package to see how many revision rounds your project includes.
What are your terms and conditions/policies
Please feel free to view our complete policy list and project terms and conditions on our "Policies" page.
PAYMENT QUESTIONS
Do I have to pay the full amount upfront?
Why do I have to pay the full amount upfront?
In order to keep our price-point affordable for the masses and equate for our design time and effort poured into making your project incredible! Studies show that when you pay, you pay attention. You take the collaboration process and your investment more serious.
Do you have payment plans?
This holiday season we have teamed up with Quadpay to offer our qualified clients a flexible payment option to split their project investment into 4 interest free payments over a 6 week period, without the use of your credit. This option is applicable to all website design packages. Feel free to learn more about this option here: https://www.quadpay.com/how-it-works/
Do you offer refunds?
You have 12 hours after you purchase your package to request a refund. After 12 hours you forfeit this right. Please feel free to view the entire policy on our "Policies Page."
What are your terms and conditions/policies
Please feel free to view our complete policy list and project terms and conditions on our "Policies" page.
MISC. QUESTIONS
Can I make changes to my website?
You have full ability to make changes to any of our platform based services (Shopify, Squarespace, Wix, Wordpress). Our custom websites are built with our software and code, which allows for limited ability for changes. However, we do offer monthly maintenance.
Do you pay my Shopify, Wix , Squarespace or Wordpress fees?
No, unless you want to trade our business upkeep fees for them.
What are your business hours?
Do you have a phone number?
In the love of seamless communication and for the benefit of yourself and our team we currently work exclusively through email correspondence. This improves our design time, workflow and creates a pleasant and convenient experience for our clients. *This excludes client 15 minute consultations*
Can you help me write content and source pictures for my site?
What kind of businesses do you work with?
We work with businesses both nationally and internationally of all forms and sizes. Whether you are a Start Up, Budding or Thriving business our team is dedicated to helping you recognize your needs, fulfill them and continue to experience exponential growth and success in your business.
What are your terms and conditions/policies
Please feel free to view our complete policy list and project terms and conditions on our "Policies" Page.
CONTACT US
Our team is ready to answer any questions you may have!